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1 - Introduction
1.1. These terms and conditions govern the use of our 3D design and printing services.
1.2. By using our services, you agree to these terms and conditions in full. If you disagree with any part of these terms, do not use our services.
2 - Services
2.1. We provide 3D design and printing services based on client specifications.
2.2. All designs and prints are subject to availability and feasibility assessments.
3 - Orders
3.1. Orders can be placed through our website, email, or in person.
3.2. Detailed specifications, including design files, dimensions, and materials, must be provided at the time of order.
3.3. We reserve the right to reject any order that we deem unfeasible or inappropriate.
4 - Pricing and Payment
4.1. Pricing is based on the complexity of the design, materials used, and the time required for printing.
4.2. A quote will be provided before any work begins.
4.3. Full payment is required upfront or as per the agreed payment terms in the quote.
4.4. We accept payments via credit card, bank transfer, or other agreed methods.
5 - Turnaround Time
5.1. Estimated turnaround times will be provided with the quote.
5.2. We are not liable for delays caused by unforeseen circumstances or third-party suppliers.
6 - Intellectual Property
6.1. Clients retain ownership of their original design files.
6.2. We retain the right to use printed models for promotional purposes unless otherwise agreed in writing.
6.3. Any new designs or modifications made by us are our intellectual property unless otherwise agreed.
7 - Quality and Warranty
7.1. We strive to ensure the highest quality of prints. However, minor imperfections may occur due to the nature of 3D printing.
7.2. We offer a warranty on our prints for 30 days against defects in material and workmanship.
7.3. The warranty does not cover damages due to misuse, alteration, or improper storage.
8 - Returns and Refunds
8.1. Custom orders are non-refundable unless there is a defect covered by our warranty.
8.2. Any defects must be reported within 7 days of receiving the print.
9 - Limitation of Liability
9.1. Our liability is limited to the cost of the service provided.
9.2. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
10 - Privacy Policy
10.1. We respect your privacy and are committed to protecting your personal information.
10.2. Personal information collected will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.
11 - Amendments
11.1. We reserve the right to amend these terms and conditions at any time.
11.2. Clients will be notified of any significant changes.
12 - Contact Information
12.1. For any queries or concerns regarding these terms and conditions, please contact us at dykstradesignandprintin@gmail.com or 616-879-9508
1. Overview
We strive to provide the highest quality 3D design and printing services. However, we understand that there may be instances where you need to return a product. This policy outlines the conditions under which returns and refunds will be accepted.
2. Custom Orders
2.1. All custom orders are non-refundable unless there is a defect covered by our warranty.
3. Warranty
3.1. We offer a warranty on our prints for 30 days against defects in material and workmanship.
3.2. This warranty does not cover damages due to misuse, alteration, improper storage, or normal wear and tear.
4. Reporting Defects
4.1. Any defects must be reported within 7 days of receiving the print.
4.2. To report a defect, please contact us at dykstradesignandprinting@gmail.com with your order number, a description of the defect, and any relevant photos.
5. Return Process
5.1. If a defect is confirmed, we will provide instructions on how to return the item.
5.2. Returned items must be in their original condition and packaging.
5.3. The return shipping costs will be covered by us if the defect is verified.
6. Refunds
6.1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
6.2. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
7. Exclusions
7.1. The warranty and return policy do not cover:
8. Contact Information
For any queries or concerns regarding this Return and Refund Policy, please contact us at:
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